You’ve cleared the main quest. Now it’s time to get your replacement order moving.
1. Complete the replacement form
After your RMA is approved, you’ll receive a link to a form where you can confirm your shipping details and replacement product.
Please double-check everything before submitting - especially your address, apartment number, postal code, and contact information. A small typo here can send your replacement on an unexpected side quest.
2. Wait for order approval
Once the form is submitted, your replacement request will be sent to our team for final review.
There’s no need to submit the form more than once. Duplicate submissions will not speed up the process and may cause delays.
3. Watch your inbox
When your replacement order is approved and prepared for shipment, you’ll receive an email with confirmation and tracking information.
Be sure to check your spam or junk folder as well, just in case the message decided to use stealth mode.
4. Your replacement is on the way
Once shipped, delivery normally takes approximately 5-7 business days, depending on your location and the carrier.
Tracking may take a little time to update after the shipping label is created, so don’t worry if movement does not appear immediately.
Need help?
Contact our support team if:
- You have not received the replacement form
- You entered incorrect shipping information
- Your order has not progressed after several business days
- Your tracking information shows a delivery issue
Please reply to your existing support ticket whenever possible so our team can keep your full warranty journey in one place.