Here's how our warranty replacement works:
A specialist from our Product Support team will attempt to remotely fix your issue. Here's WHY:
If we're unable to help you troubleshoot, the specialist will initiate the warranty process and verification.
For all warranty claims, a valid proof of purchase is required.
Warranty claims cover a like-for-like product
(Please note that part of this process will require photos and may require video verification of the issue).
Upon approval, the specialist will instruct you with one or both steps below:
Warranty Return Process: You may be required to ship the product in. This may include shipping in a destroyed product.
Warranty DOS: You will be provided with instructions on how to physically destroy the product. Please recycle the product once you receive your replacement. (See below for information on recycling)
Once the warranty process is successfully completed, you will be issued a special link to submit your address information, to which the replacement unit will be sent.
*Products will be replaced with the same model as the product in the original receipt; in cases where the same product is not available, alternative options will be provided and are subject to approval.
What do I do with my Original Product?
We encourage you to research where to recycle the product at your nearest electronic recycling center.
Drop your product at a certified e-recycling facility. Find some near you by using this GPS search.
You can also find some more information on other ways to recycle on our website below:
https://steelseries.com/sustainability
Other bits:
I did not receive an email with the warranty form?
If you did not receive an email within 30 minutes of receiving information from our agent, please check your spam and junk folders. If it is not there, let your agent know, and they will manually send you the link.
How long does the RMA process take?
The processing time may vary, but once your warranty form is verified, a replacement is typically shipped within a few business days. Shipping times depend on your location.
Can I change my shipping address after submitting my RMA request?
If your replacement has not yet been shipped, you may request an address change by reaching out to our support team. Once the item has been shipped, we cannot modify the shipping address.
Will I receive a tracking number for my replacement?
Yes, once your replacement is shipped, you will receive an email with tracking information.
What if my replacement product is defective?
If you experience any issues with your replacement, contact our support team, and we will assist you with troubleshooting or further warranty service if needed.
Do I need to return accessories that came with my original product?
When we require the product to returned back to us, we will need the product and all of the accessories included.
What should I do if my RMA request was denied?
If your RMA request was denied and you believe this was a mistake, contact our support team with any additional information that may support your claim