Orders & Shipping
Payment and Checkout
- I got an email from SteelSeries regarding order verification, is it real?
- Do you offer any discounts
- When will a product be back in stock?
- What payment options do you accept?
- What currency are your prices listed in?
- Where can I enter my promotional code?
Shipping
- My order tracking says it was delivered but it's not here
- When is my order going to ship?
- How do I track my order?
- Who pays for return shipping?
- Where do you ship your products from?
- What shipping provider do you use?
Order Status
- My order tracking number has not updated or is stuck in pending status
- My order is stuck in "Preparing for shipment" for a few days now, when will I get my order?
- I have not received a confirmation email for my order
- Can I cancel or change my order after it has been placed?
- Can I redirect my order to a different address after it has been shipped?