We're really sorry to hear that your order didn't arrive as smoothly as we'd hoped. That’s not the kind of experience we aim to provide at SteelSeries.
Our warehouse and fulfillment team work hard to make sure your items are packaged securely for delivery, so your order is well taken care of. Usually, even if the shipping box has seen better days, the items inside should be perfectly fine.
But we understand that things can go wrong! If you open your box and find that something is damaged, please don't hesitate to get in touch with our support team.
We may ask you to include any photos and details that might help us out.