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SteelSeries

Your order will be processed in our warehouse within 24 business hours (up to 3 business days) and handed to the courier. 

NOTE: The shipping couriers may delay the processing of orders due to:

  • Weather
  • Holidays
  • Construction of Transportation

If your tracking number is stuck on Pending status or has not been updated since the last time you checked, please note that the information on the tracking site may not be updated for a few days and may not be up to date right away. 

We are unable to expedite this process while the shipping couriers work through their backlog. We genuinely appreciate your patience and understanding.  

  • Backordered Items: Your order status may stay pending if you ordered a product already in backorder status from the start or the order. We’ll notify you as soon as they are available to ship.
  • Combined Shipment: If you ordered additional items, we'll hold off on shipping until all items in your order are ready to ensure you receive everything at once.
  • Estimated Delivery: Typically, backordered items are expected to ship within 5-10 business days, but we will keep you updated on any changes.

If it has been more than 3 business days "stuck in pending" for a standard order, please reach out to our support team through the "Ask a Question" box on your SteelSeries Order Dashboard. 

If you haven't created a SteelSeries account, you can quickly signup here:

https://steelseries.com/signup

 

For FedEx deliveries, we recommend using FedEx Delivery Manager.

  • FedEx Delivery Manager is a solution that gives residential package recipients more control over their deliveries and allows them to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold.
  • You can create an account and/or log in to FedEx Delivery Manager for this process, link below!
    https://www.fedex.com/en-us/delivery-manager.html 

For UPS deliveries, we recommend using UPS My Choice, which allows customers to manage their deliveries efficiently. 

 

 

 

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