We understand how frustrating it can be to receive an order that is missing items. We're here to help you resolve this issue quickly and efficiently.
Please follow the steps below to address the situation:
- Check Your Order Confirmation:
- Verify your order via Order Dashboard or Confirmation Email to ensure that the missing items were included in your original order.
- This will help confirm whether the items were supposed to be part of your shipment.
- Review the Packaging:
- Sometimes, items can be overlooked in the packaging. Carefully check all packaging materials (including boxes, envelopes, and any protective padding) to ensure that the missing items are not hidden.
If you'd like further support, please login to your SteelSeries account and submit a ticket here. CONTACT US
You can also reach our support team via the "Ask Us a Question" box on your Order Dashboard.
You may be asked to provide the following information in order to help us assist you better:
- Your order number
- A description of the missing items
- Any relevant photos of the packaging (if applicable)