Did you find another SteelSeries product to better suit your needs? Or are you still getting clobbered in your game?
If you're looking to return your newly purchased product, including apparel, SteelSeries offers a 30-day return policy. * (Made-to-order items cannot be canceled, returned, or exchanged. (Learn more here: Warranty Policy)
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In case you're not satisfied with a product purchased from SteelSeries.com we offer a full 30-day money-back guarantee, valid from the date of delivery.
- If you placed an order without creating an account, you may create a new account here using the same email you placed the order with.
To request a refund, please go to:
Order History (1) > Start a return (2) > Fill out the form and hit Create Ticket (3)
Unfortunately, we are unable to cancel your order once it has been placed online and dispatched from our warehouse.
If your order has been shipped but not delivered yet, please contact the courier to learn more about the status of the delivery.
For FedEx deliveries, we recommend using FedEx Delivery Manager.
FedEx Delivery Manager is a solution that gives residential package recipients more control over their deliveries and allows them to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold.
You can create an account and/or log in to FedEx Delivery Manager for this process, link below!
https://www.fedex.com/en-us/delivery-manager.html
For UPS deliveries, we recommend using UPS My Choice, which allows customers to manage their deliveries efficiently.
You can create an account and/or log in to UPS My Choice for this process with the link below!
View and Track All Shipments With UPS My Choice® | UPS - United States
Frequently Asked Questions:
Can I return my custom device?
You've been a game device designer and created your own one-off product, and we wanted to get every detail right. For that reason, these custom devices aren't able to be canceled, returned, or be exchanged.
When will I get my refund?
Allow up to two weeks from delivery confirmation for the refund to post to your original form of payment. Sometimes the courier marks the package as "Delivered" days early. We cannot take responsibility for carriers not delivering the package.
Do you provide a shipping label?
We do cover return shipping for refunds. Please contact our support team for further assistance.
My product is not working
If you would like to be transferred to a troubleshooting specialist, they will attempt to assist you with this issue.
Holiday Return Extension
*Orders placed between November 20th - January 2nd are eligible for an extended return period. Customers who order during this time period may have 45 days from the date of purchase to return to SteelSeries.
