SteelSeries wants to test the functionality of your device or software to be able to assess whether a replacement is necessary. Most times, troubleshooting will resolve the issue, saving you from any time without a device.
Our Product Support Specialists each go through training for each of our Products. Working with all of these products and software every day, they are a great source of knowledge and information!
Check out more about our warranty RMA process HERE:
Sometimes it may just take one part to get you back to earning W's again!