Having Issues Capturing Clips?

Before troubleshooting, verify your system meets these minimum requirements:

Operating System:

• Windows 10/8.1 required
• [How to check: Windows Settings > System > About]

Hardware Requirements:

• CPU: Intel Core i5-2xxx+ or AMD FX-4xxx+
• GPU: NVIDIA GeForce 960+, AMD Radeon HD 7870+, or Intel HD 4000+
• RAM: 8GB minimum
• Video RAM: 2GB minimum
• Storage: 500MB free space
• Internet: Broadband connection required

[Not sure about your specs? Open Windows Settings > System > About to check]

Step-by-Step Troubleshooting

1. Configure Moments Correctly

1. Verify game detection:
   • Open Moments Gallery
   • Look for "Capturing [GAME]" status
   • Check the SteelSeries icon in system tray for recording indicator
   • Important: Select the game executable, not the launcher
2. Verify capture hotkey:
   • Default: Alt+S
   • To customize: GG Settings > Moments > Shortcuts
   • Test the hotkey while in-game
     
     

2. Essential Settings Adjustments

1. Run as Administrator:
   • Right-click GG
   • Select "Run as administrator"
   • Required for games with elevated permissions
2. Disable Windows Game Mode:
   • Open Windows Settings
   • Navigate to Gaming > Game Mode
   • Set toggle to "Off"
   • Restart your computer

3. Driver Updates

1. Update Graphics Drivers:
   • NVIDIA: Use GeForce Experience
   • AMD: Use Radeon Software
   • Intel: Use Intel Driver & Support Assistant
   • Restart your PC after updating

4. Important Notes

• Multi-monitor setups: Moments captures from primary monitor only
• Storage location: GG and game must be on the same drive
• After updates: Restart Moments through system tray
  
• Performance impact: Closing background apps can help