Here's how our warranty replacement works:
- A specialist from our customer experience team will attempt to remotely fix your issue. If it is determined that the issue is hardware-related and falls under our warranty coverage, the specialist will initiate the warranty process and verification.
- Upon approval, the specialist will instruct you with one, or both, of the steps below:
- Destroy on Site: You will be provided with instructions on how to physically destroy the product. It is important that you do not dispose of the product until you receive a replacement.
- Return Process: You may be required to ship the product in. This may include shipping in a destroyed product.
- Destroy on Site: You will be provided with instructions on how to physically destroy the product. It is important that you do not dispose of the product until you receive a replacement.
- Once the warranty process is successfully completed, you will be issued a SteelSeries.com Credit to fulfill your claim. This code will be issued in the form of a webstore promotional code. The code has no monetary value.
- If you have any questions about your coverage, contact us
Detailed overview of the Steelseries.com RMA Credit:
-> Can be used to order the same product.
-> Is subject to the available inventory on our Steelseries webstore.
-> If we no longer carry the product model for which you're filing the claim, we will provide value equivalent to that of the closest replacement product available, at our discretion.
-> Is a one-time use code and does not retain any sort of monetary value.