If you have not received a confirmation email after placing your order, please follow these steps:
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Check Your Spam/Junk Folder: Sometimes, confirmation emails can end up in your spam or junk folder. Please check these folders to see if the email was mistakenly filtered.
Try Searching: "no-reply@steelseries.com" or "orders@steelseries.com" - Verify Your Email Address: Ensure that the email address you provided during checkout is correct. If there was a typo, you may not receive the confirmation email.
- Wait a Little Longer: Occasionally, there may be a delay in sending confirmation emails. If you just placed your order, please allow a few minutes for the email to arrive.
- Check Your Order Status: If purchased using your SteelSeries.com Account, you can check the status of your order by logging in and reviewing your Order Dashboard.
- Contact Customer Support: If you have checked your spam folder, verified your email address, or if you have placed this order by selecting Guest at checkout, and still have not received a confirmation email, please reach out to our Customer Support Team. Provide us with your order details, and they we assist you in resolving the issue.