Error Codes 15, 16, 17, 18 and 19 – A problem occurred during update
What do these error codes mean?
Error Codes 15, 16, 17, 18, and 19 basically mean that Sonar might not be on the latest version, could be missing some files, or is having a hard time launching some of its components. These issues can pop up if something goes sideways during an update or if there's some data corruption.
How can I resolve these errors?
To resolve these error codes, please follow these steps:
- Re-download the Latest GG Version:Visit the SteelSeries.com to obtain the latest version of GG.
- Re-install GG:Install the latest version of GG over your existing installation. This process will update any missing or corrupted files without requiring a full uninstall.
This method ensures that you retain your custom presets and any modifications to Sonar settings made prior to the error.
How can I prevent these errors from occurring again?
To avoid these problems, make sure you keep GG updated to the latest version.
If you’re still having issues or have any questions about this process, just reach out to our support team for help.