Hey there! Looks like you're having some issues with your Sonar app showing an error code 1. First of all, we are sorry this is happening to your sonar app but hopefully this helps resolve these issues! If these don't help please ask Johann for help (hes our helpful NPC at the bottom right of the main help page)
Error Code 1 - Sonar Process Interruption
What does Error Code 1 mean?
Error Code 1 means that the Sonar app or something related to Sonar it has suddenly shut down or stopped. This might happen if someone closes it in the Windows Task Manager or if another app accidentally closes it.
How can I resolve this error?
To resolve Error Code 1, please follow these steps:
In-app retry button: Click the "Retry" button on the error screen. This may resolve the issue without further action.
In most of cases this will automatically restore Sonar. If the error persists follow these steps:
Close GG completely.
- Locate the GG icon in your system tray (usually found at the bottom-right corner of your screen).
- Right-click on the GG icon.
- Select "Exit" to close the application completely.
- Relaunch GG:
- Once GG is closed, restart the application to ensure all processes are running correctly.
How can I prevent this error from occurring again?
To stop Error Code 1 from popping up again, try not to manually close Sonar processes in the Windows Task Manager. Also, make sure that any third-party apps you’re using doesn't mess with Sonar’s processes.
If you’re still having problems, just reach out to our support team for help!