Issues with audio playback or config switching on headsets with DTS support?
If you have any of these products:
- Arctis 5, Arctis Pro Wireless, Arctis 7, Arctis 9, Arctis Pro, or GameDAC
And are experiencing any of the following issues when you have GG installed:
- Config switching does not work
- Audio does not play through headset when you select your headset’s “Game” output as the audio playback device
- Video does not stream or play locally when you when you select your headset’s “Game” output as the audio playback device
You may be running into an issue in which an installed VPN client blocks GG functionality on headsets where DTS is enabled. In order to resolve, you have several options.
1. Disable DTS within Engine to continue using your VPN
- Uninstall GG
- Before uninstalling, you can back up your device configs using Cloud Sync: https://support.steelseries.com/hc/en-us/articles/360060420911--Where-is-Cloud-Sync-in-GG-
- Reinstall GG, available here: https://steelseries.com/gg
- When you reinstall GG, DO NOT click the blue banner that appears on the device card of your DTS-supported headset
2. Uninstall/disable VPNs to continue using DTS
- Uninstall GG
- Before uninstalling, you can back up your device configs using Cloud Sync: https://support.steelseries.com/hc/en-us/articles/360060420911--Where-is-Cloud-Sync-in-GG-
- Uninstall all active VPNs
- Reinstall GG, available here: https://steelseries.com/gg
- To reinstall DTS, click the blue banner that appears on the device card of your DTS-supported headset
3. Other potential options
- Check if your VPN provider has another method to connect. Not all VPN clients are known to have issues
- If you are using NordVPN, you may be able to continue using NordVPN and DTS by disabling the NordVPN tunneling service
- Ensure you do not have any additional apps installed from other sources (I.e., the Windows Store) related to DTS. Example: DTS Sound Unbound. This has been known to cause issues with DTS support in GG in the past
- If you have other APO programs running (including but not limited to Realtek HD Audio) try disabling the program and rebooting your PC