Issues with audio playback or config switching on headsets with DTS support?
If you have any of these products:
- Arctis 5, Arctis Pro Wireless, Arctis 7, Arctis 9, Arctis Pro, or GameDAC
Before You Start
- Check if you have GG installed
- Verify your headset is properly connected
- Ensure Windows recognizes your device
- Check to see if you have a VPN enabled, you may need to whitelist the SteelSeries.exe file.
Are you experiencing any of the following issues when you have GG installed:
-
Are you having any of these problems with GG installed:
- Switching settings doesn’t work
- No sound comes through your headset when you choose the “Game” output
- Videos won’t stream or play locally when you pick the “Game” output
Uninstall/disable VPNs to continue using DTS
- Backup your settings:
- Before uninstalling GG please ensure you have a screenshot of your custom configurations/macros as the steps listed before will be resetting your drives. Also please ensure you save any clips to your desktop as well. This can cause you to lose any custom configurations/macros as well as any clips you have
- Uninstall current software:
- Uninstall GG
- Remove all active VPNs
- Reinstall software:
- Download fresh GG from: https://steelseries.com/gg
- Click the blue "Additional software" banner to reinstall DTS
Other potential options
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You can enable Sonar via Settings > General > Toggle ON Sonar. Once Sonar is enabled, you will have access to additional configurations for your Arctis 9 audio!
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Check if your VPN provider has another method to connect. Not all VPN clients are known to have issues
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Ensure you do not have any additional apps installed from other sources (I.e., the Windows Store) related to DTS. Example: DTS Sound Unbound, or Sonar Spatial Audio. This has been known to cause issues with DTS support in GG in the past
- If you have other APO programs running (including but not limited to Realtek HD Audio) try disabling the program and rebooting your PC
GLHF