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My order tracking says it was delivered, but it's not here

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Shipping Tracking missing package order missing lost not delivered
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SteelSeries

In some instances, the shipping company may mark the package delivered early. 

  • Please allow at least 1 business day for the package to arrive after it has been marked as delivered. 
  • Please also check with your neighbors and/or package room for deliveries, as it may have been left with them.

If you still do not have the package after 1 business day of being marked as delivered:

  1. Please reach out to our support team using the "Ask a question" feature on your Order Dashboard, or by visiting our Support Page and using our support NPC located at the bottom right corner.
  2. If that still leaves you AFK, submit a ticket here: CONTACT US!

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