If you see the "Reconnect Headset" message while your transmitter is connected, this typically means your Arctis 7 headset isn't connected to the transmitter:
If you see this message it indicates you need to do one of three things:
- Power on your headset by holding the power button for 2 seconds
-OR- - Pair the headset to the transmitter. This should only be necessary if the automatic pairing function fails after a firmware update.
To pair the headset to the transmitter:
- On the Transmitter:
- Locate the pairing button
- Press and hold for 5 seconds
- Wait for white LED to blink rapidly
- On the Headset:
- Ensure headset is powered OFF
- Press and hold power button for 6 seconds
- Listen for two beeps
- Pairing is successful when transmitter LED becomes solid
Please also ensure you plug your device into a rear USB 3.0 or 2.0 port (not a USB hub). Using the rear ports directly on your motherboard instead of any HUB ports or external hubs will ensure your drivers load correctly, and that the device receives adequate power.
If you are on a laptop and notice that your device powers on and off intermittently, change to a port on another side of the laptop.
GLHF!