If you are experiencing issues or want to restore default behavior, you can perform a hardware reset on your headset.
How to remove the ear cushion
Use the video above as a reference for safely removing the ear cushion.
How to reset the headset
Step 1
Remove the ear cushion from the right earcup.
Step 2
Locate the small reset pinhole underneath the cushion.
Step 3
Insert a paperclip, pin, or similar tool into the pinhole.
Step 4
Press and hold the button for 1–2 seconds.
The headset should restart.
What does a reset do?
- Restarts the headset hardware
- May resolve connection or audio issues
A reset does not:
- Remove firmware updates
- Delete settings in SteelSeries GG or Sonar
If the issue continues
- Restart your PC, console, or mobile device
- Reconnect the wireless dongle
- Ensure the headset is charged
If the problem persists, contact Support.