There can be a few reasons why Moments isn’t capturing your awesome clips.
Verify that Moments is detecting your game and ready for capture
You’ll know that Moments is ready for recording in the background if you see the “Capturing <game>” in the Moments gallery after starting your game.
You should also see a recording indicator on the SteelSeries logo in your Windows system tray:
If Moments is not detecting your game for capture, then check out the ‘Moments isn’t detecting my game’ FAQ for details on how to troubleshoot.
Check your hotkey shortcut
The default shortcut for capturing a clip in Moments is Alt+S
You can check and edit the current shortcut in GG settings > Moments Section > Shortcuts:
Check your hardware setup
Moments supports all recent CPUs and GPUs with up-to-date drivers. Minimum specs to run Moments are:
•OS: Windows 10/8.1 (check Windows Settings > About this PC)
•CPU (check Windows Settings > About this PC)
o Intel Core I5-2xxx or newer
oAMD FX-4xxx processor or newer
•Network: Broadband Internet Connection
•GPU(check Windows Settings > About this PC)
o NVIDIA GeForce 960 or newer
o AMD Radeon HD 7870 or newer
o Intel HD 4000 or newer
•HDD Space: 500MB
•Video RAM: 2GB
•RAM: 8GB (check Windows Settings > About this PC)
If your hardware meets these specs, then you may need to update your CPU or GPU drivers in order for Moments to support your setup. Please follow the directions for your specific hardware to update to the latest drivers. Once updated, restart Moments by right clicking the SteelSeries GG icon in the Windows system tray and your game and try clipping again.
Turn on elevated permissions for Moments
Certain games run using a mode called ‘elevated permissions that can block Moments from capturing clips. Elevated permissions can allow the game to prioritize system resources to maximize game performance.
In order to capture games using this mode, you can run Moments with elevated permissions. To enable, go to GG Settings > Moments Section > Capture and Sound and set the ‘Capture with elevated permissions’ toggle to ‘On’. Once on, restart Moments by right clicking the SteelSeries GG icon in the Windows system tray and your game and try clipping again.
Verify that Windows Game Mode is off
Windows game mode was introduced a number of years ago to provide a performance boost for games. There have been numerous instances where game mode causes both game and capture issues. To verify that Windows game mode is off, go to Windows Settings > Gaming > Game Mode, and check the Game Mode toggle is "off".
If you are still unable to capture after trying all troubleshooting steps, please contact our support team who will be happy to further investigate. You can reach our support team by logging a support ticket at https://support.steelseries.com/hc/en-us