If SteelSeries Sonar virtual devices are not showing up in your Windows sound settings, please do the following:
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Restart SteelSeries GG and your computer
- Close SteelSeries GG completely
- Restart your computer
- Open SteelSeries GG with Administrator rights (right click on SteelSeries GG > Select Run as Administrator)
- Check if the virtual devices now appear in Windows sound settings
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Reinstall SteelSeries GG
- Open the Windows Control Panel
- Go to "Add or Remove Programs"
- Find SteelSeries GG in the list and uninstall it
- Restart your computer
- Download the latest version of SteelSeries GG from the official website (https://steelseries.com/gg) and Install the new version
- After installing, restart your computer again
- Open SteelSeries GG and check if the virtual devices appear
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Update and check Windows audio drivers and services
- Right-click on the Start menu and select "Device Manager"
- Expand "Sound, video and game controllers"
- Right-click on your SteelSeries audio device and select "Update driver"
- Choose "Search automatically for updated driver software". After installing updated drivers, restart your computer.
- Open SteelSeries GG and check if the virtual devices appear
If you've followed these steps and the Sonar virtual devices still don't appear, please contact Support.