If you’re experiencing an issue with GG, Moments, or Engine, sharing your GG GUID may help our team troubleshoot and resolve your issue more quickly.
Open the GG App: Go to Settings > About in the GG app to locate your GUID.
If GG Won’t Open: Navigate to C:\ProgramData\SteelSeries\GG\guid.json in Windows Explorer. Open the guid.json file to find your GUID
NOTE: Do NOT copy and paste the file thread. Manually search and access each folder within the file thread.
That’s it! If you’re still having trouble, reach out to SteelSeries Support with your GUID and a description of the issue for further assistance.
GLFH!