If you’re getting a blank screen, loading circle, or GG isn’t opening for you at all, try the following:
If you have a VPN installed on your PC please try to completely remove it and try to reinstall GG. If the loading circle or black screen is still showing please try the following,
Close the App entirely. Important: Even if taskbar icon isn't visible to you, GG may still be running. To make sure you fully close GG, you will need to launch Task Manager and close GG.
Please see below for details:
In Task Manager, find and click on GG, select the ‘More Details’ tab.
Select GG and go ahead click ‘End Task’.
On the left end of the taskbar, select the Windows Start icon or press the Windows logo key on your keyboard. Search for SteelSeries GG
Click the Run as administrator option on the right side
IMPORTANT: You will run GG as administrator only ONCE.
Once you’ve completed the steps 1-3, close GG once again. Even if the GG taskbar icon isn’t visible to you, it is important you make sure GG is closed. To fully close GG, refer to Step 1. Once you've closed GG, you can now launch the app and it should work as intended.