Please ensure all your GPU and CPU drivers are up to date, as Moments works with the most recent updates to your drivers. Also ensure any updates within windows has been made updated as well.
If you are running older CPUs and GPUS, make sure that you're running above the minimum specs as outlined below:
- Windows 10/8.1
- Intel Core i5-2xxx or AMD FX-4xxx (or newer)
- NVIDIA GeForce 960, AMD Radeon HD 7870, or Intel HD 4000 (or newer)
- 8GB RAM
- 2GB Video RAM
- 500MB Free Space
- Broadband Internet Connection
[To check your specifications: Windows Settings > System > About]
If you're still experiencing high resource usage or Framerate drops while capturing gameplay with moments, you can try the following:
-
Lower video quality in:
'Settings' -> 'Video Quality' -> Set Video Quality To Medium
-
Lower FPS in:
'Settings' -> 'Video Quality' -> set FPS to 30FPS
-
If your game supports Game Capture, make sure to select '
Game Capture' in 'Settings' -> 'Game Detection' > Set Selected Game to 'Game Capture'
Still encountering issues?
If you are still unable to capture after trying all troubleshooting steps, please contact our support team who will be happy to further investigate.
You can reach our support team by logging a support ticket at https://support.steelseries.com/hc/en-us