Why are my Arctis GameBuds not appearing in the Arctis Companion App?

We're here to help you connect your Arctis GameBuds to the Arctis Companion App.  There are a few steps that we'd like you to go through to make sure everything is ready to go. 

1. Connect the wireless dongle to a computer with GG installed
2. Open GG and access the Engine section
3. Update the firmware for your GameBuds if there is a firmware update available
4. Access the app store on your mobile device to make sure that the Arctis Companion App is up to date

Now, let's go through a few additional steps to make sure your Arctis GameBuds are properly connected to your phone. 

1. Dock your GameBuds in the charging case
2. Forget the GameBuds as a Bluetooth device on your phone
3. Disable then Enable Bluetooth on your phone
4. Re-pair the GameBuds to your phone
5. Try connecting the GameBuds to the Arctis Companion App again
6. Reinstall the Arctis Companion App if the issue persists

Still have more questions?  Feel free to open a ticket with us and we'll help you out!

• Open up SteelSeries GG (www.steelseries.com/gg)
• Connect your GameBuds to your computer

GLHF!