If you are experiencing issues with your headset not charging, try doing the following to see if it will help with the issue.
-First please make sure both the charging port on the headset, and charging cable are free of debris to ensure a proper connection is made.
*Please allow the headset to sit for 48 hours and allow the battery to drain completely before moving onto the hardware reset.
-If your headset has a power reset button*, please perform a hardware reset on your headset.
*For Arctis 1 Wireless: On the left side of the headset (the side with the microphone), there is a reset switch under the ear pad. Please press and hold this button for a few seconds to reset the headset. You may need a pin or other small object to reach inside.
*Arctis 7/7P/7X: There is a power reset switch under the cushion on left ear cup. It is a pinhole so it will require a paperclip or pin to press. Press it and hold it down for ~2 seconds.
*Arctis 9/9X: There is a power reset switch under the cushion on the ear cup without the mic. It is a pinhole so it will require a paperclip or pin to press. A photo is included below. Press it and hold it down for ~2 seconds.
-If the reset does not work, try using a different micro USB-A/C cable, and plug the headset into a different power source. Leave it plugged in overnight.
*Headsets that have a power reset button: Arctis 1 Wireless/Wireless for Xbox, Arctis 7/7P/7X, Arctis 9/9X. Does not apply to Arctis Pro Wireless.