- Install or update SteelSeries Engine on a PC (Windows 7 or above) or Mac (macOS 10.10 or newer) device. Confirm Engine version 3.18.3 or later. After installing or updating Engine, please restart your computer.
- Plug the controller into your computer using a lightning cable. Our Engine will automatically detect your controller and guide you through the recovery process as seen below:
If the controller is "bricked" with the LED(s) stuck on and buttons are unresponsive, then the unit can't be recovered until the battery dies. You may need to wait up to 50 hours if the controller was fully charged.