Please make sure that your mic is set up to "Let apps use my microphone" under the Windows 10 privacy settings for the microphone.
- In your Start menu, search for "Mic Privacy" and click on this result:
- Click on "Choose which apps can access your microphone" and it will take you to the screen below, where you can allow apps to use your microphone.
Let's make sure Windows is not limiting the mic level.
- Control Panel > Hardware and Sound > Sound > Recording > Double-Click SteelSeries Headset > Levels > Set to 100 (If yours looks different than the screenshot, select View by: Category. *Yellow box)
Let's make sure there isn't any issue with the Windows settings. Please follow these steps:
- Go to Sounds Settings > Select your headset (1) > Click Troubleshoot (2) > Confirm your headset (3) > Next (4)