If you are experiencing wireless interference issues with your 9X, please try the steps below:
1. Make sure your Xbox firmware is up to date. Instructions for updating can be found here: http://support.xbox.com/en-US/xbox-one/console/update-xbox-one-console
2. Make sure there is direct line of sight between you and the Xbox to ensure nothing can be blocking the signal.
3. Try moving closer to the Xbox to see if the signal quality improves.
4. If you are using an external hard drive with your Xbox try temporarily disconnecting it to see if signal quality to the headset improves. USB 3.0 devices are known to cause 2.4GHz interference: https://www.intel.com/content/www/us/en/products/docs/io/universal-serial-bus/usb3-frequency-interference-paper.html
5. Check to see if there are any other wireless devices nearby and disconnect them. *Devices operating on the 2.4 or 5 GHz bands such as speakers and smart home devices* If the interference is clear, connect them back one at a time to isolate the issue.
6. If you have a wireless router in the room, make sure that it is at least 5 feet away from the Xbox (further if you are using a powerful router).
7. Try temporarily unplugging the router and see if the signal quality to the headset improves. If it improves, then the router is the source of the interference. Proceed to Step 8.
8. *Warning - SteelSeries is not responsible for any third-party hardware. Only proceed if you are knowledgeable in navigating your router's settings.*
In your router's settings disable either the 2.4 or 5 GHz bands. Xbox Wireless uses both bands, so by restricting the router you should create clean space for the headset to operate.
If none of these troubleshooting options work, please open a ticket with our Support team so we can help you further!