Is your mouse sensor acting up? Don't Worry! There are a few reasons this might be happening, and we are here to get you back to gaming. Let's try these steps to get it back on track:
1. If you have a GG enabled device, please update the firmware to the latest version. This can be done by installing the latest version of GG here.
- If you already have GG installed, please make sure GG is updated to the latest version. Then open GG and check for any available firmware updates in the Gear section
2. If the issue persists, please attempt to clean the sensor using compressed air. We do not recommend using a liquid cleaner to clean the surface of the sensor as it can result in permanent damage.
3. Next, please try using a different mousepad or surface. For this test, we recommend using a single-color matte surface for optical mice and either a matte or glossy dark surface for laser mice.
We also have a video to take you through those steps if you are having trouble. You can find the link here.
- Open up SteelSeries GG (www.steelseries.com/gg)
- 3D Aim Trainer - (Or visit https://3daimtrainer.steelseries.com/)
- You're welcome