RMA stands for Return Merchandise Authorization. What this means exactly is that we are authorizing you to return the device to a specified warehouse where we will examine the device and determine if there is a manufacturing defect that lead to the failure of the device's functions. If we determine the device is defective, we will issue you a coupon code worth the value of the headset from our webstore. If the device is no longer for sale, we will issue you credit for the value of the device that we last sold it for. You can then use the credit towards a new device of your choice¹.
Our RMA process is 4 steps:
- Step 1 Authorization
- Step 2 Approval (You Ship the Defective Device)
- Step 3 Received (Inspecting the Device for Defect)
- Step 4 Coupon Code Issuance
¹ New product launches will be excluded from coupon code usage unless you are using RMA to replace the same newly announced device. We will have this information reflected in your RMA email so that you know which products are temporarily excluded.