- To file an RMA claim please click this link: RMA Webform.
To ensure timely processing, be sure to upload your receipt in PNG, PDF, or JPG form and make sure the file is no larger than 5 MB. Please provide a description of the issue you're experiencing as well so that we ensure the issue cannot be resolved with troubleshooting, and so our test center can verify the issue with your product.
- For purchases made outside the Steelseries.com webstore, we may require further verification of product ownership and warranty legitimacy via a QR code and some additional steps.
- If and once approved, follow the further instructions that are emailed to your SSID account email. Please make sure to whitelist steelseries.com and steelseries.zendesk.com in your email account to ensure that messages do not go to spam. Also, log-in to your SSID account to view and respond to your active ticket(s).