Did you find another SteelSeries product to better suit your needs? Or are you still getting clobbered in your game?
If you're looking to return your newly purchased product, SteelSeries offers a 30-day return policy.
In case you're not satisfied with a product purchased from SteelSeries.com we offer a full 30-day money-back guarantee, valid from the date of purchase. The refund includes the total on your receipt only and does not include the cost of shipping the order back.
- If you placed an order without creating an account, you may create a new account here using the same email you placed the order.
To request a refund, please go to:
Order History (1) > Start a return (2) > Fill out the form and hit Submit (3)
Frequently Asked Question:
When will I get my refund?
Allow up to two weeks from delivery confirmation for the refund to post to your original form of payment. Sometimes the courier marks the package as "Delivered" days early. We cannot take responsibility for carriers not delivering the package.
Do you provide a shipping label?
We do not cover return shipping for refunds. You can use any carrier you please - while not required, it is strongly recommended you provide us with the tracking number to ensure the quickest turn-around time.
My product is not working
If you would like to be transferred to a troubleshooting specialist, they will attempt to assist you with this issue. Unfortunately, we cannot provide return labels for any customer who states their product is defective as in most cases, this is a simple issue or error that is fixable.