{"count":15,"next_page":null,"page":1,"page_count":1,"per_page":30,"previous_page":null,"articles":[{"id":44828832007181,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44828832007181.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44828832007181-Can-I-customize-the-LOD-on-my-Aerox-3-Wireless-Gen-2","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-5,"vote_count":7,"section_id":44895921362061,"created_at":"2026-04-03T20:53:48Z","updated_at":"2026-08-07T16:37:06Z","name":"Can I customize the LOD on my Aerox 3 Wireless Gen 2?","title":"Can I customize the LOD on my Aerox 3 Wireless Gen 2?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T14:03:29Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2","Lift Off Distance","LOD"],"body":"<p>The LOD (Lift Off Distance) on your Aerox 3 Wireless Gen 2 is able to be customized.  </p><p>You are able to choose from two different lift off distance options.  The LOD can be set in the Engine section of our GG software.  These are the options that are available to you: </p><ul>\n<li data-list-item-id=\"e3451b99c8dd643f5898d38709411f633\">1mm LOD</li>\n<li data-list-item-id=\"e75a7e44a2984f7040e3762e51ce09d54\">2mm LOD</li>\n</ul><div class=\"p-rich_text_section\"><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ol>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ea5b837ac08d5bf0ada76a1fd1ee60cba\">Connect the mouse to your computer</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ecf110c2abebb7e0a4f013f8df118d22e\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"edef76fe943579c67da54591c124bc1b8\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e09ac2ab4dae3f6671a7774d53b5a4a75\">You're welcome</li>\n</ol><p>GLHF!</p>"},{"id":44827708247565,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44827708247565.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44827708247565-How-do-I-set-up-Low-Power-Mode-on-my-Aerox-3-Wireless-Gen-2","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-04-03T20:00:51Z","updated_at":"2026-04-07T14:02:31Z","name":"How do I set up Low Power Mode on my Aerox 3 Wireless Gen 2?","title":"How do I set up Low Power Mode on my Aerox 3 Wireless Gen 2?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T14:02:31Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["Mouse","aerox 3 wireless gen 2","Low Power Mode"],"body":"<p>Here's a quick walkthrough on how to set up Lower Power Mode for your Aerox 3 Wireless Gen 2:</p><ol>\n<li data-list-item-id=\"e3cfb0439258b5da48e25e008a4837926\">Enable Low Power Mode - This will reduce the over performance of the mouse to extend battery life. When enabling Low Power Mode, you'll be able to select from three different Hz levels (125 Hz, 250 Hz, 500 Hz)</li>\n<li data-list-item-id=\"e035190aeea34b7818dc68796c670183c\">Enable/Disable Auto Low Power Mode - When enabled it will allow you to decide when the mouse goes into Low Power Mode.  When disabled the mouse will never automatically enter Low Power Mode. </li>\n<li data-list-item-id=\"e273f3f8c627841ddc63ad172cbc2e583\">Click Save once the desired settings are applied.</li>\n</ol><figure class=\"wysiwyg-image\"><img style=\"aspect-ratio: 1166/948;\" src=\"https://support.steelseries.com/hc/article_attachments/44827723954317\" width=\"1166\" height=\"948\"></figure><div class=\"p-rich_text_section\"><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e8e3c8ca6b59edb1cb03a548931656a8c\">Connect the mouse to your computer</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e418db7d0f27b9f47795a4dc9f4f30a11\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e3b3344c3c1e7da4380675831e7b7733d\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e107b7d7b03e0b7c0ad3f9c1c74be6ac8\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44827485160205,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44827485160205.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44827485160205-Will-the-Wireless-Stability-Enhancement-and-Bluetooth-Smoothing-features-work-with-the-4k-Polling-Rate","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-04-03T19:51:58Z","updated_at":"2026-04-07T14:01:29Z","name":"Will the Wireless Stability Enhancement and Bluetooth Smoothing features work with the 4k Polling Rate?","title":"Will the Wireless Stability Enhancement and Bluetooth Smoothing features work with the 4k Polling Rate?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T14:01:29Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["Wireless Stability Enhancement","bluetooth smoothing","aerox 3 wireless gen 2","4K polling rate"],"body":"<p>Wireless Stability Enhancement and Bluetooth Smoothing will not work with the 4k polling rate feature. </p><p>We recommend a lower polling rate when using both Wireless Stability Enhancement and Bluetooth Smoothing for your mouse to function properly. </p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome it is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e452d3819507a77210625696e28862ffa\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e57553b963bbaf26c6589cc790d51a995\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e080e2384d82d268ca240c613b4820021\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44827367537293,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44827367537293.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44827367537293-What-is-Sensitivity-Matcher-and-does-it-work-on-other-wireless-mice","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"section_id":44895921362061,"created_at":"2026-04-03T19:45:35Z","updated_at":"2026-09-07T16:35:14Z","name":"What is Sensitivity Matcher and does it work on other wireless mice?","title":"What is Sensitivity Matcher and does it work on other wireless mice?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T14:00:10Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01GHY57SMV6KC857ES33QB1F17","01JAZCZ9DE756ND7W36JG9EZYB","01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":[],"body":"<p><span style=\"color: black;\">Sensitivity Matcher gives more power to the players!</span></p><p><span style=\"color: black;\">You can take your existing mouse and drag it alongside your new mouse to start the matching process. </span></p><p><span style=\"color: black;\">GG will detect approximately what DPI you were running at and provide a recommended DPI on the Aerox 3 Wireless Gen 2 that achieves the same cursor movement experience to make onboarding faster to get the right feeling.</span></p><p><span style=\"color: black;\">This feature works with all other wireless mice, even if it's not a SteelSeries mouse. This cuts down time on switching over to your new Aerox 3 Wireless Gen 2. :) </span></p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome it is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e452d3819507a77210625696e28862ffa\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e57553b963bbaf26c6589cc790d51a995\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e080e2384d82d268ca240c613b4820021\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44827308311693,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44827308311693.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44827308311693-What-is-the-difference-between-the-Aerox-3-Wireless-Gen-1-and-Gen-2-mice","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":44895921362061,"created_at":"2026-04-03T19:39:58Z","updated_at":"2026-04-07T13:59:27Z","name":"What is the difference between the Aerox 3 Wireless Gen 1 and Gen 2 mice?","title":"What is the difference between the Aerox 3 Wireless Gen 1 and Gen 2 mice?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:59:27Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["Mouse","aerox 3 wireless gen 2"],"body":"<p>Here is a quick walkthrough on the differences between the Aerox 3 Wireless Gen 1 and the Aerox 3 Wireless Gen 2. </p><p>New features for the Aerox 3 Wireless Gen 2: </p><ul>\n<li data-list-item-id=\"e20600d3feb02f68a1e8630827d8b7c82\">New TrueMove 26K sensor</li>\n<li data-list-item-id=\"ef44408d94ce2441ff8add1e37d4e7c40\">Increase from 18000 DPI, 400 IPS, 40 G to 26000 DPI, 400 IPS, 40 G</li>\n<li data-list-item-id=\"e833ef5e3b77f4c701be550448b2acdda\">The mouse now has 2 LOD (Lift off Distance) options</li>\n<li data-list-item-id=\"ecf3c8fd7c32a84ef7d1dd0ad32f3a787\">Increase from 1000Hz Polling to 4000Hz Polling</li>\n<li data-list-item-id=\"e434f844915db415876a1e55cc9d3af87\">New color options (Shadow, Ghost, Magenta Haze)</li>\n<li data-list-item-id=\"e730b30032dc7ef947155d4c398323b6d\">Translucent casing</li>\n<li data-list-item-id=\"e8a59bca681a956f7fce5a002a115143f\">Improved battery life</li>\n<li data-list-item-id=\"e77f835d51da4e53857faf8d6eaed83aa\">Ultra-low latency (1.8ms, @ 1K, 1.2ms @ 2K)</li>\n<li data-list-item-id=\"e5b60b94994b7a3e457c90c66606a2e7f\">New Sensitivity Tools</li>\n<li data-list-item-id=\"ee90e4b6e476fb532311fb2e58f88ddd4\">Sensitivity Matcher tool</li>\n<li data-list-item-id=\"e14fb8df3068d445203bfea5b54421b08\">New power management system (Low Power Mode)</li>\n<li data-list-item-id=\"ee7cdd97537339a5464320e7ec4d97909\">Independent X &amp; Y DPI adjustment</li>\n<li data-list-item-id=\"e9dd06ccf52f2683862abfe3c19f4eca6\">Angle Rotation</li>\n<li data-list-item-id=\"e140f8b1d8239e3aecc9fe9428f84a4a6\">Wireless Stability Enhancement and Bluetooth Smoothing features</li>\n<li data-list-item-id=\"e867bf86f060f4b0c1ea90f026c62d414\">Scroll Jump Protection</li>\n</ul><div class=\"p-rich_text_section\"><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ol>\n<li data-list-item-id=\"e503457be9b514f6df5a4444a152d1ab4\">Connect the mouse to your computer</li>\n<li data-list-item-id=\"e06a0a57e327dcb740adf44f7ad72861d\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-list-item-id=\"e59aec0ff714b4ec024337712e56234db\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-list-item-id=\"e28a6416de0fca437310d1414bda62c03\">You're welcome!</li>\n</ol><p>GLHF!</p>"},{"id":44827064990605,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44827064990605.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44827064990605-Can-you-use-Low-Power-Mode-with-Wireless-Stability-Enhancement","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-04-03T19:32:14Z","updated_at":"2026-04-07T13:58:28Z","name":"Can you use Low Power Mode with Wireless Stability Enhancement?","title":"Can you use Low Power Mode with Wireless Stability Enhancement?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:58:28Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01K5XJ3E4K03GXYFQ3CMXSKVD6","01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["Aerox 3 Wireless","Wireless Stability Enhancement","Low Power Mode"],"body":"<p>Yes, you can use both Low Power Mode with Wireless Stability Enhancement. :)</p><p>Please note that it will go up to 250 hz and lower the overall battery life when both are enabled at the same time. </p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome it is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e6f576b02a8061780242be4e52e77c212\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ee96ec3c56ccd10264f9653fa6a90f4b4\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e1f92d341fca8553172777d33cc8b5f62\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44277473828749,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44277473828749.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44277473828749-What-are-100-Virgin-Grade-PTFE-Feet","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-03-13T20:29:34Z","updated_at":"2026-04-07T13:54:30Z","name":"What are 100% Virgin Grade PTFE Feet?","title":"What are 100% Virgin Grade PTFE Feet?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:54:30Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["PTFE glide skates","aerox 3 wireless gen 2"],"body":"<p>The Aerox 3 Wireless Gen 2 comes with 100% Virgin Grade PTFE mouse feet.  </p><p>These are the glide skates (made from 100% pure PTFE (Polytetrafluorethylene) material without any additives or color.  </p><p>They have one of the lowest coefficients of friction, which ensures that you will meet little resistance while gliding your mouse across your mousepad.  </p><div class=\"p-rich_text_section\"><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e382808f07d5922b1405c5e228d19304d\">Connect the mouse to your computer</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e025231ee4521617a60d21338bdd085ae\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e405f5aaf16d6bf94227c17c717a7a753\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e20fb7f3771e521e35371065f8912fbaa\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44277354859789,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44277354859789.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44277354859789-Can-I-use-the-Aerox-3-Wireless-Gen-2-while-charging","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-03-13T20:25:25Z","updated_at":"2026-04-07T13:56:56Z","name":"Can I use the Aerox 3 Wireless Gen 2 while charging?","title":"Can I use the Aerox 3 Wireless Gen 2 while charging?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-19T20:19:50Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2"],"body":"<p>Yes, the Aerox 3 Wireless Gen 2 comes with an included Super Mesh detachable Type-C to Type-A cable for fast charging the mouse. This cable also allows for playing while charging.</p><p>If you plug in your mouse and move the switch to the middle on the bottom of the mouse, this will allow for the fastest charging while keeping you in the game. </p><p>Be sure to plug your mouse into a 3.0 USB port directly into your PC as well. </p><p>Happy Gaming!</p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e452d3819507a77210625696e28862ffa\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e57553b963bbaf26c6589cc790d51a995\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e080e2384d82d268ca240c613b4820021\">You're welcome</li>\n</ul>"},{"id":44277292907789,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44277292907789.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44277292907789-What-are-default-DPI-levels-and-indication-colors-on-the-Aerox-3-Wireless-Gen-2","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":6,"section_id":44895921362061,"created_at":"2026-03-13T20:24:00Z","updated_at":"2026-08-13T23:04:27Z","name":"What are default DPI levels and indication colors on the Aerox 3 Wireless Gen 2?","title":"What are default DPI levels and indication colors on the Aerox 3 Wireless Gen 2?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:52:02Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["DPI","aerox 3 wireless gen 2"],"body":"<p>Changing DPI levels and want to know what the colors mean? We got you covered!</p><p>The onboard preset default settings:</p><ul>\n<li data-list-item-id=\"e54b67e1b0d77dbee354f283d90a0c45f\">400 DPI – Magenta</li>\n<li data-list-item-id=\"e4135af734f6a65bb859a1ee8e5730fdc\">800 DPI – Cyan</li>\n<li data-list-item-id=\"e53ea38b0efcd466d0bd56c8d61036920\">1600 DPI – Green</li>\n<li data-list-item-id=\"ed50c4842af0e892b5927abc1f0e8e624\">2400 DPI – Yellow</li>\n<li data-list-item-id=\"e69b4b938b12b63d7daf559f94528e735\">3200 DPI – Red</li>\n</ul><p>The RGB lighting will briefly change to the indicated color to show which setting is selected on the body of the mouse.</p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"eb165a90f2bdc9a6cbd13475c74b3765a\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e25751960e2ac1d73973ab6b6aa9919dd\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ee9a0d145d1a01da6558a140644c97cd3\">You're welcome</li>\n</ul><p><br>GLHF! </p>"},{"id":44277301950733,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44277301950733.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44277301950733-What-is-the-difference-between-a-1K-Polling-Rate-and-a-4K-Polling-Rate","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"section_id":44895921362061,"created_at":"2026-03-13T20:23:18Z","updated_at":"2026-05-18T03:26:08Z","name":"What is the difference between a 1K Polling Rate and a 4K Polling Rate?","title":"What is the difference between a 1K Polling Rate and a 4K Polling Rate?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:48:54Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2","polling rate","4K polling rate"],"body":"<p>Here's a quick run through of the differences between a 1K polling rate and a 4K polling rate. </p><p>A 1K polling rate allows your mouse to report its position to your PC 1,000 times per second, while a 4K polling rate increases that to 4,000 times per second.  </p><p>The higher polling rate reduces input delay and provides a smoother, more responsive cursor movement.  You'll notice the difference in fast-paced, competitive games considering this is mouse is perfect for them!</p><p>Overall, a 4K polling rate will deliver faster communication between the mouse and your PC.  This will provide you with a sharper, more precise experience.  </p><div class=\"p-rich_text_section\"><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e85fd9dbdba04543906b2f0ab782c8a38\">Connect the mouse to your computer</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"eb9dd4b27cc1d2b80265bd4851db118b7\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e350874fea4c01ed82aaca6fe5c004ef8\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e2b30397d82548f594f9213d34658f0ba\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44277183522701,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44277183522701.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44277183522701-How-do-I-connect-my-Aerox-3-Wireless-Gen-2-to-a-Bluetooth-device","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":8,"section_id":44895921362061,"created_at":"2026-03-13T20:19:47Z","updated_at":"2026-09-10T19:31:36Z","name":"How do I connect my Aerox 3 Wireless Gen 2 to a Bluetooth device?","title":"How do I connect my Aerox 3 Wireless Gen 2 to a Bluetooth device?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:48:11Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2"],"body":"<p>Having trouble getting into Bluetooth pairing mode? Try these steps:</p><ol>\n<li data-list-item-id=\"ea0f2e59f3e5ef2fdccc7f584a0dd224c\">Enable Bluetooth pairing on the compatible host (Bluetooth 4.0 or above)</li>\n<li data-list-item-id=\"ec41f7ae245ec965aac28ff38569b6f72\">Hold the DPI button (below mouse wheel) on your mouse while switching it to Bluetooth mode (switch on bottom of mouse)</li>\n<li data-list-item-id=\"edae4f247a9a5d5724c1d9f3ad343748a\">While the mouse LED blinks blue rapidly, it should appear as available to connect on your device in the Bluetooth device list</li>\n</ol><p><em>Please note the Aerox 3 WL Gen 2 can only connect to one Bluetooth device at a time. </em></p><p> </p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e7d28c4fa9bfd1aff3554bcf5c7821a37\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ef100711b0bc93fd159f1b719ed41ec29\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ee70a9233d8d8fd2fb0ca97d6bdc04e23\">You're welcome<br> </li>\n</ul><p>GLHF! </p>"},{"id":44277042008845,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44277042008845.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44277042008845-Does-the-Aerox-3-Wireless-Gen-2-have-onboard-memory-and-what-settings-can-be-saved","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-03-13T20:15:24Z","updated_at":"2026-04-07T13:47:00Z","name":"Does the Aerox 3 Wireless Gen 2 have onboard memory and what settings can be saved?","title":"Does the Aerox 3 Wireless Gen 2 have onboard memory and what settings can be saved?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:47:00Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["onboard memory","aerox 3 wireless gen 2"],"body":"<p>The Aerox 3 Wireless Gen 2 does have onboard memory.  Here's a quick run through on what settings will save onto the mouse's onboard memory: </p><ul>\n<li data-list-item-id=\"ef078ce73cf7a2083e0adf54f5e5d7cdb\">Polling Rate</li>\n<li data-list-item-id=\"e9079547ef4946442ff1a7d4590509b49\">Up to 5 sensitivity levels (X &amp; Y DPI)</li>\n<li data-list-item-id=\"e8a1fe60989a8aed80ddc3bb3a2f38abd\">Liftoff distance</li>\n<li data-list-item-id=\"e22971c8f6a33dcf9aa77544c34163007\">Scroll Jump Protection</li>\n<li data-list-item-id=\"e0f44107e800f9ba14d1e0fbb1b718448\">Bluetooth Smoothing</li>\n<li data-list-item-id=\"eea2cf3a55707345884fb4039da8cd708\">Wireless Stability Enhancement</li>\n<li data-list-item-id=\"ea1d358b90c2834f797e4e6fac052612e\">Power Saving</li>\n<li data-list-item-id=\"e228f40b652c3fbd9f05760c7ff35bd22\">Illumination Brightness</li>\n</ul><p>These settings can all be adjusted inside our GG/Engine Software.  To learn more about how awesome your mouse is you can: </p><ul>\n<li data-list-item-id=\"e9f405b37a02694a706269978072c773e\">Connect the mouse to your computer</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"eb4237dfdd45f547699ff6b758ec3053c\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ec9145217af0ef6ddf4fe6207598e56ae\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e8f094643f5a0e04d26e9833eb83d87f3\">You're welcome</li>\n</ul><p>GLHF!</p>"},{"id":44276935771789,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44276935771789.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44276935771789-How-do-I-re-pair-my-Aerox-3-Wireless-Gen-2-with-the-wireless-dongle","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-10,"vote_count":10,"section_id":44895921362061,"created_at":"2026-03-13T20:12:55Z","updated_at":"2026-09-06T16:08:46Z","name":"How do I re-pair my Aerox 3 Wireless Gen 2 with the wireless dongle?","title":"How do I re-pair my Aerox 3 Wireless Gen 2 with the wireless dongle?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-27T19:47:18Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2"],"body":"<p><strong>Lost connection with your dongle? Let's get you re-paired! </strong></p><ol>\n<li data-list-item-id=\"e28e85123ce1df7ea5a801abfaa86d0dd\">Plug-in the dongle to your PC in a USB-C port or USB 3.0 port if using the adapter cable.</li>\n<li data-list-item-id=\"e39b2aced947222565d99b1f05c4a86eb\">Switch the mouse to 2.4ghz mode using the switch on the bottom of the mouse.</li>\n<li data-list-item-id=\"e6dbef01e081a011bcec9d2dc8c54bb77\">Open the Engine section inside of the GG software.</li>\n<li data-list-item-id=\"e18d3811898b3f6adc82396b01cdaf246\">Hover over the Aerox 3 Wireless Gen 2 product tile, click the orange gear icon on the right side and select “Pair Device”.</li>\n</ol><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e540063f043c1e3f7828129f4d74e27fe\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e20f2d3da027160c6364e75a8839f20f0\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e5da8d262f5d4c0c0824ea69b80a46798\">You're welcome</li>\n</ul><p><br>GLHF! </p>"},{"id":44276633481997,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44276633481997.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44276633481997-What-replacements-parts-are-available-for-the-Aerox-3-Wireless-Gen-2","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":3,"section_id":44895921362061,"created_at":"2026-03-13T20:06:55Z","updated_at":"2026-07-15T15:44:27Z","name":"What replacements parts are available for the Aerox 3 Wireless Gen 2?","title":"What replacements parts are available for the Aerox 3 Wireless Gen 2?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:45:14Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2"],"body":"<p>The Aerox 3 Wireless has multiple replacements parts available in our webstore to keep you in the game without lag. </p><ul>\n<li data-list-item-id=\"e4b713b530cc0a8ff04f298d21f5909b0\">100% PTFE mice feet</li>\n<li data-list-item-id=\"eff5acaa8a32b7239d77b1fac94c84088\">Color matching accessory kits</li>\n<li data-list-item-id=\"e8b27af5e2361b165634dc75e67fcc56f\">Color matching dongles</li>\n</ul><p> </p><div><strong data-stringify-type=\"bold\">Wanna learn more about how awesome it is?</strong></div><ul data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ea61fa1f99e8b0c8a8abb65fc77cdebc8\">Open up SteelSeries GG (<a href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ec01f61e868241f637d1b3ba9fdcf9903\">3D Aim Trainer - (Or visit <a href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e8c2cddd74656e090a4e18bfa7de43f7e\">You're welcome</li>\n</ul>"},{"id":44276616901389,"url":"https://steelseries.zendesk.com/api/v2/help_center/en-us/articles/44276616901389.json","html_url":"https://support.steelseries.com/hc/en-us/articles/44276616901389-What-grip-style-do-you-recommend-for-the-Aerox-3-Wireless-Gen-2","author_id":15289358,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44895921362061,"created_at":"2026-03-13T20:06:52Z","updated_at":"2026-04-07T13:43:38Z","name":"What grip style do you recommend for the Aerox 3 Wireless Gen 2?","title":"What grip style do you recommend for the Aerox 3 Wireless Gen 2?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-07T13:43:38Z","user_segment_id":null,"permission_group_id":1723252,"content_tag_ids":["01KKMCWSGP08R2APJ728X9H8Q0"],"label_names":["aerox 3 wireless gen 2"],"body":"<p>The Aerox 3 Wireless Gen 2 features a symmetrical design, with side buttons on the left.  </p><p>The mouse favors gamers who use a claw or fingertip grip.  While a palm grip is also possible, we encourage those gamers to explore the Aerox 5 Wireless as another option.  </p><div class=\"p-rich_text_section\"><strong data-stringify-type=\"bold\">Wanna learn more about how awesome your mouse is?</strong></div><ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ec7792da65f68f96d063c83ecbcaecf8e\">Connect the mouse to your computer</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e3876f1bfe9c2895b7766c4a40dbf98a5\">Open up SteelSeries GG (<a class=\"c-link\" href=\"http://www.steelseries.com/gg\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http://www.steelseries.com/gg\" data-sk=\"tooltip_parent\">www.steelseries.com/gg</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"ea59d9293fbad602ea6153212c7ca6185\">3D Aim Trainer - (Or visit <a class=\"c-link\" href=\"https://3daimtrainer.steelseries.com/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://3daimtrainer.steelseries.com/\" data-sk=\"tooltip_parent\">https://3daimtrainer.steelseries.com/</a>)</li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\" data-list-item-id=\"e6d4c0bb99b44dba053061d8774d104e0\">You're welcome</li>\n</ul><p>GLHF!</p>"}],"sort_by":"position","sort_order":"asc"}